SMS messaging has become a dominant business communication tool, attributable to its speed and accessibility. Still, despite its prominence, all enterprises are expected to follow compliance regulations.
Navigating compliance is a challenge to many businesses, especially for small companies with few resources. Fortunately, investing in SMS archiving software can solve many of your compliance problems.
So, how do you know which instant messaging archiving solution to pick? Follow our guide below:
Determine the Purpose
While compliance is the primary purpose of text archiving, there are many ways to use captured SMS messages. It is important to understand your priorities to help you narrow down the right SMS archiver.
The following are the most common reasons why companies would use a message archiving solution:
- Compliance – remaining compliant with regulations imposed by organizations such as FINRA and SEC is the top reason for mobile SMS capturing.
- Analytics – archived messages are a great source of business insights, allowing your company to improve in customer support and marketing.
- Litigation – If your business gets caught in a legal investigation, you can use captured SMS messages as reliable evidence. In addition, they can save in case of an e-discovery.
Device Compatibility
Different SMS archiving solutions are tailored to specific operating systems, namely Android and iOS. Each has its distinct set of applications and business features that may not be available in the other.
For example, Android OS users have increased control over their security, making them more vulnerable than their iOS counterparts.
Meanwhile, iPhones generally have more appealing business features, such as self-destructing messages, backup, and encryption.
Your chosen SMS message arching solution should be able to address any security drawbacks of the company’s devices and provide features that enhance existing features.
Set Your Budget
Identifying your budget for SMS archiving software requires several factors to be considered. Besides the device operating system and the main purpose, you should also include the following in your checklist:
- Communication methods covered
- Your company’s reputation for data protection
- Number of endpoints
- Labor-intensive vs. automated
Why Partner with LeapXpert
Finding the perfect SMS message archiver can be daunting, but if you wish to have all these features and more, we highly recommend LeapXpert.
LeapXpert offers everything you need to ensure responsible business communication and compliance. From device system flexibility to 24/7 customer support, ensure your company’s messages are safe.
Visit LeapXpert today to book a demo.
